Refund Policy

Last Updated: September 12, 2026

Thank you for shopping at CARTERB LLC. We value our customers and want you to have a positive shopping experience.

If you are not completely satisfied with your purchase, you may request a return or refund according to the terms below.

Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must include original packaging and accessories.
• Proof of purchase is required.
• Certain customized, personalized, clearance, or final-sale items may not be eligible for return.

How to Request a Return

To start a return, please contact our customer service team:

Email: comfort@morenava.com

Please provide:

• Order number
• Customer name
• Reason for return
• Photos or evidence if the product is damaged or defective

Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

CARTERB LLC is not responsible for packages lost or damaged during return transportation.

Refund Process

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be processed within 5–10 business days to the original payment method.

Original shipping charges are generally non-refundable unless the return resulted from our error.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days after delivery.

We will review your request and provide an appropriate solution.